Join Our Team!

Type: Full-Time, On-Site
Start Date: Oct 15th 2025

About DORA

DORA is a boutique jungle venue nestled behind the town of Chemuyil, just outside Tulum. We’re not your typical hotel, we’re a tiny jungle village designed for retreats, trainings, and gatherings that matter. For both our team and our clients, DORA feels like a home away from home: a place where people smile more, laugh harder, and feel free to be themselves while embracing the peace of nature.

We don’t follow traditional hospitality rules. Our staff isn’t invisible, our jungle isn’t perfectly manicured, and we don’t keep our distance from guests. Instead, we’re present, engaged hosts supporting event organizers with care and attention so they can create magical, memorable experiences for their participants.

In hospitality, the team is everything. DORA’s environment of warmth, healing, and connection is a direct result of how we treat our people: with respect, trust, and room to be themselves. When our team is fulfilled and thriving, so are our guests. What makes DORA special isn’t just how it looks it’s how it feels: human, grounded, and real.

Our 1-hectare property includes four thoughtfully designed houses, 17 guest rooms, a pool, a private cenote, and a signature workshop pavilion. We host up to 50 guests onsite and can expand to 150 through partnerships with nearby properties offering flexibility for events of all types and sizes, from corporate offsites and weddings to trainings and multi-day retreats.

As DORA enters its next chapter of growth, we’re looking for a skilled and committed General Manager to lead our Tulum location and bring out the best in it. This is a hands-on leadership role with heart: you’ll oversee daily operations with care, coach and grow the team, and ensure every aspect of the guest and organizer experience reflects DORA’s warm, nature-connected spirit. With your help, we’ll continue to be a place where people, team, clients, and guests, feel seen, supported, and truly at home.

The Role

This director-level position is ideal for a leader ready to shape the future of wellness and retreats, running a complex, evolving hospitality business that blends meaningful experiences with operational excellence. You’ll oversee day-to-day operations, act as a culture-holder, and collaborate closely with the CEO on growth, profitability, and guest experience.

This is not just a hotel GM role. It’s a blend of innovative leadership, operational excellence, team development, and creative entrepreneurship.

Core Responsibilities

Organizational & Operational Leadership

• Manage all core departments: hosting, kitchen, housekeeping, maintenance, wellness, and guest services

• Create and implement SOPs, team structures, and internal communication systems

• Supervise department leads and ensure clarity, accountability, and alignment across the board

Sales & Retreat Booking Oversight

• Ensure all sales promises and expectations are fully delivered on-site.

• Identify and launch new on-site revenue streams (e.g. café/bar, boutique, spa) to diversify income

• Partner with the sales & marketing team to design strategies for increasing bookings, with special focus on low-season growth.

• Optimize the participant experience while driving on-site spending and long-term financial sustainability

• Monitor and refine the retreat client sales process, offering feedback and recommendations for improvement.

• Host venue site visits, nurture relationships with aligned retreat leaders, and oversee the retreat calendar

Global Visibility & Strategic Partnerships

• Build long-term relationships with aligned retreat leaders,  cultivating loyalty and repeat bookings

• Represent DORA in wellness, hospitality, and leadership networks, both locally and internationally

• Explore strategic alliances, creative partnerships, or curated programs that align with DORA’s growth

 Financial Accountability & Coordination

• Collaborate with CFO/accounting team on budgeting, financial reporting, payroll, and cost tracking

• Monitor departmental spending and ensure profitability across operations

• Present monthly performance updates and long-term planning strategies to ownership

Legal, Compliance & Risk Management

• Ensure full compliance with local, state, and national regulations (permits, lodging laws, labor, health & safety)

• Manage renewals for required licenses (Protección Civil, STPS, COFEPRIS, Hacienda, etc.)

• Coordinate with legal advisors on contracts, waivers, insurance, and regulatory issues

• Oversee all emergency and safety protocols from first aid to severe weather or guest incidents

Team Leadership & Culture

• Lead hiring, onboarding, training, and performance management across departments

• Create and sustain a workplace culture that is motivated, grounded, values-led, and communicative

• Serve as a mentor and cultural anchor, modeling strong leadership with care

You might be a fit if you:

• Have 5+ years of experience in retreat, eco-hospitality, or boutique hotel leadership at the GM or Director level

• Are operationally sharp and financially fluent and lead with empathy, clarity, and humility

• Have successfully built and led cultural diverse teams and business and organized large-scale events (weddings, festivals, conferences)

• Have familiarity working with mixed teams, both remote and onsite 

• Thrive in nature-based, off-grid environments and hold yourself and others to high standards of care and excellence

• Are fully bilingual in English and Spanish

• Feel deeply aligned with soulful business, regenerative practices, and long-term vision

• Experienced in pre opening properties or launching new hospitality operations *a definite asset

• Have had both hospitality experience in Latam and US or Europe *a definite asset

Our ideal GM is also someone who:

• Is passionate about creating spaces where people can reconnect with themselves, each other, and the natural world

• Champions inclusivity, diversity, and non-judgment, creating a true sense of belonging for both guests and team

• Leads with a modern, non-hierarchical approach that centers autonomy, accountability, and creative problem solving

• Is a strong, open communicator, skilled in conflict resolution, relationship-building, and team alignment

• Balances operational efficiency and financial strategy with a human-first mindset

• Is forward-thinking and innovative, always refining experiences, systems, and strategy to keep DORA at the forefront of the industry

• Embraces a wide range of approaches to personal growth and well-being (including, yes, the occasional conversation with ants) 

Type: Full-Time, On-Site
Start Date: Oct 15th, 2025

We are seeking an enthusiastic and guest-centric Retreat Coordinator to help deliver unforgettable experiences at DORA Jungle, our retreat center in the heart of the Mexican jungle.

Our retreat center is unlike traditional hotels, it is a sanctuary for wellness, transformation, and personal growth. In this role, you will be ensuring every guest’s journey is seamless, enriching, and deeply aligned with the center’s mission of community and connection. You will work closely with the General Manager, head of Production and Head of Reception and retreat organizers to bring our vision of extraordinary hospitality to life.

KEY RESPONSABILITIES

1. Guest Experience Excellence:

Be the primary ambassador for DORA Jungle, welcoming guests warmly and ensuring their needs are met throughout their stay.

Oversee all aspects of the guest journey, from arrival to departure, ensuring a personalized and memorable experience.

Act as the go-to contact for guests, addressing questions, resolving concerns, and exceeding expectations at every opportunity.

2. Tailored Retreat Hospitality:

Collaborate closely with retreat organizers to understand their specific needs, ensuring room setups, wellness activities, and dietary requirements align with their vision.

Coordinate special touches, such as personalized welcome notes, curated itineraries, and unique experiences that delight guests.

Facilitate seamless execution of retreat schedules, ensuring workshops, sessions, and other events run smoothly.

3. Enhance the Jungle Experience:

Curate moments of wonder for guests, incorporating the natural beauty of the jungle into their stay through guided walks, cultural experiences, or tranquil relaxation spaces.

Promote authentic connections to local culture, introducing guests to community traditions, flavors, and stories.

Advocate for sustainability, sharing eco-friendly practices and the center’s commitment to preserving its lush environment.

4. Guest Feedback & Continuous Improvement:

Regularly engage with guests to gather feedback, recognizing what they loved and identifying areas for enhancement.

Collaborate with the team to implement creative ideas that elevate the guest experience and align with the retreat’s transformative mission.

Step in to resolve guest concerns, ensuring quick and thoughtful solutions that leave a lasting positive impression.

QUALIFICATIONS

Hospitality Experience: 2+ years in guest-facing roles, ideally in boutique hotels, retreat centers, or high-touch hospitality environments.

Guest-Centric Mindset: A natural talent for anticipating guest needs, making them feel seen, heard, and cared for.

Interpersonal Skills: Warm, empathetic, and able to build rapport easily with guests from diverse backgrounds.

Problem Solver: Calm under pressure and resourceful in resolving guest concerns with grace and efficiency.

Cultural Awareness: Fluent in both English and Spanish, with an appreciation for local culture and a passion for sharing it authentically.

Attention to Detail: Strong focus on creating thoughtful, personalized experiences that delight guests at every touchpoint.

Sustainability Advocate: Passionate about eco-friendly practices and fostering connections between guests and the natural world.

Why Join DORA Jungle?

Play a central role in crafting meaningful and transformative guest experiences at a world-class retreat center.

Work in a breathtaking natural environment that blends hospitality with sustainability, wellness, and cultural immersion.

Join a team dedicated to making a positive impact on the lives of guests, the environment, and the local community.

Be part of an inspiring, heart-centered organization where your creativity and dedication to service will shine.

If you’re passionate about creating unforgettable guest experiences and helping people connect with nature, community, and transformation, we’d love to hear from you!